Responsible Gaming

Gaming Should Be Entertainment

At Big Bros Leeds, we believe that online gaming should be enjoyed as a form of entertainment only. Gambling is never a way to earn money or solve financial problems. It should only be done with money you can afford to lose, and it should never interfere with your daily life, relationships, or financial obligations.

We are committed to promoting responsible gaming practices and supporting our players in maintaining a healthy relationship with gaming.

Age Verification

You must be at least 18 years of age (or the legal gambling age in your jurisdiction) to use our services. We take age verification seriously and conduct checks during registration and throughout your account activity.

It is illegal for anyone under the legal age to gamble. Parents and guardians are encouraged to monitor online activity and use parental controls to prevent underage access to gaming sites.

Warning Signs of Problem Gambling

Do you recognize any of these signs in your own behavior? If so, please seek help:

• Chasing Losses: Trying to win back money you've lost by gambling more
• Hiding Your Gambling: Concealing gambling activity from friends, family, or partners
• Neglecting Responsibilities: Prioritizing gambling over work, school, or family obligations
• Increasing Amounts: Needing to gamble with larger amounts to achieve the same excitement
• Loss of Control: Being unable to stop or reduce your gambling despite trying
• Financial Problems: Using credit, loans, or savings intended for other purposes to fund gambling
• Mood Changes: Becoming irritable, anxious, or restless when not gambling
• Relationship Conflicts: Arguments with loved ones about your gambling habits
• Failed Attempts to Quit: Repeatedly trying and failing to reduce or stop gambling
• Escape Through Gambling: Using gambling to cope with stress, anxiety, depression, or other problems

Self-Help Tools & Responsible Gaming Features

We provide the following tools to help you maintain control of your gaming:

• Deposit Limits: Set a maximum amount you can deposit within a specific timeframe (daily, weekly, or monthly)
• Loss Limits: Set a maximum amount you're willing to lose during a session or time period
• Betting Limits: Control the maximum stake per bet or game
• Reality Checks: Receive reminders about how long you've been playing and how much you've wagered
• Session Time Limits: Set automatic logout times to prevent extended play
• Self-Exclusion: Temporarily or permanently exclude yourself from your account and our platform
• Account Closure: Close your account if you wish to stop gaming entirely

To activate any of these features, log into your account and visit the Responsible Gaming section, or contact our customer support team.

Support Organizations

If you or someone you know is struggling with problem gambling, professional help is available. The following organizations provide free, confidential support:

Canada (Primary)

• Responsible Gambling Council - Ontario's leading resource for gambling research and awareness
  www.responsiblegambling.org
• Gamblers Anonymous - Peer support meetings across Canada
  www.gamblersanonymous.org
• Canadian Problem Gambling Network - Resources and treatment information
  www.cpgn.ca

United Kingdom

• GamCare - Free counseling and support for problem gambling
  www.gamcare.org.uk
• GamStop - Self-exclusion service across UK-licensed operators
  www.gamstop.co.uk

Australia

• Gambling Help Online - Counseling and support services
  www.gamblinghelponline.org.au

United States

• National Council on Problem Gambling - Helpline and treatment referral
  www.ncpgambling.org

International

• Gamblers Anonymous - Worldwide support meetings and resources
  www.gamblersanonymous.org

Need Help? Take Action Today

If you believe you may have a problem with gambling, please reach out for support immediately. There is no shame in asking for help.

Professional counselors and support groups are available 24/7 to provide confidential assistance. Many services are completely free and accessible by phone, chat, or email.

You can also:

• Contact our customer support team to activate self-exclusion or account closure
• Call a helpline in your country (listed above)
• Speak with a trusted friend, family member, or healthcare provider
• Seek professional counseling or therapy specializing in addiction

Recovery is possible. Help is available. You are not alone.

Last Updated: 2026. This information is provided for informational purposes and reflects our commitment to responsible gaming practices.